This policy applies to all purchases made directly through the Princeton Designs website or at our retail center located in Princeton, NJ. Any purchases made through a certified vendor is subject to their return policies and must be completed through them.
We stand behind our products!
If for any reason you are not completely in love with the look and performance of your Princeton Designs product, please contact us immediately. Our number one objective is to ensure your utmost satisfaction, and our team is standing by to assist you. Please review our terms below to familiarize yourself with our return policies.
Upon reception of your order, please examine the packaging and product to ensure that every aspect of your order is in perfect condition and up to the Princeton Designs level of quality. If for any reason there is damage to the product or it does not perform to your expectations, please contact us and a member of our team will help guide you through the best course of action to get the situation as quickly as possible.
Do not send a return without a Return Merchandise Authorization (RMA)
All returns and exchanges that are sent back to us must include this RMA clearly marked on the outside of the box to ensure that the shipment can be properly traced to your account. To avoid issues, any returned merchandise sent without this number may be sent back at the expense of the sender.
All returns or exchanges must be sent in the original packaging and all accessories (auxiliary cable, charger, etc.) included in the returned shipment.
Please note that any mistake made at purchase is the sole responsibility of the customer. We do strive to make the process as simple as possible, and our team will do anything and everything we can to resolve any errors. However, as a rule, the responsibility rests fully with the individual who places the order.
Returns After the 30-Day Money Back Guarantee
Following the thirty days after receiving the product, returns are generally not accepted. For those inquiring about a return after thirty days, the acceptance of that return is solely at the discretion of Princeton Designs.
If your clock is not functioning properly, please see our 10-Year Warranty information and reach out to our team who work with you to get the situation resolved.
Quality-Driven Stipulation
The utmost level of quality is something we guarantee with every Princeton Design product. This means that any returned or exchanged product must not be damaged in any way. If upon reception of a returned product it is deemed necessary to refinish the product, those refinishing fees will be the responsibility of the customer and will be deducted from the return value.
The refinishing fee can vary based on the product due to wood type, finish, or level of damage. Prior to refinishing, a member of our team will contact to you to verify the cost and ensure that you do agree to the price deduction from the initial value.
How to Return or Exchange Your Product
If you would like to return your product, a member of our team will issue you a Return Merchandise Authorization number (RMA#) which should be clearly written on the outside of the packaging along with included in the RMA form (if applicable). Upon receiving your number, your return number is valid for 30 days, freeing you from any concerns over shipping times. If an RMA form is needed, our team will inform you and provide it via email. This ensures that every returned order is properly identified, attributed to the proper account, and will avoid any additional charges that could occur.
Please note that Princeton Designs is not responsible for issues that occur as a result of changed shipping addresses, email addresses, or any changes in information. It is the sole responsibility of the customer to inform our team of any changes in necessary information.
If you have any questions or concerns, please do not hesitate to reach out, and a member of our team will help further explain any details or outline any procedures. To contact us, please use our contact page.